Customer satisfaction
Short calls after a purchase or service that measure how happy customers really are.
Best for: service teamsSurvey Call Services
Phone Survey Services for Customer Feedback and Market Research: We Ask. You Learn. Real Voices Real Answers.
Friendly, trained callers run short phone surveys with your customers and prospects, record honest answers and send you clean, easy-to-read results.
Neutral, unbiased questionsEvery answer recordedClear reports
Survey completedAnswers saved
Report readyShared with your team
72%
Called1,100
Reached440
Completed318
Service quality4.6 / 5
Speed of delivery4.2 / 5
Value for money3.9 / 5
Survey programsCustomer satisfactionNet Promoter ScoreMarket researchPost-purchase feedbackEvent feedbackService follow-upProduct feedback
Survey types
Ask the right people,
get honest answers.
A phone call gets answers that emails and forms often miss. Choose the survey that fits your goal.
Net Promoter Score
We ask the one key question, how likely are you to recommend us, and capture the reason behind each score.
Best for: growing brandsMarket research
Understand what your target audience needs, buys and thinks before you launch or expand.
Best for: new offersPost-purchase feedback
Find out how the buying experience went while it is still fresh in the customer's mind.
Best for: retail and online storesEvent feedback
Call attendees after an event to learn what worked and what to improve next time.
Best for: events and trainingProduct feedback
Collect real opinions on features, pricing and packaging from people who use your product.
Best for: product teamsSurvey flow
A short call that feels
easy to answer.
We keep surveys brief, polite and neutral, so people stay on the line and answer honestly. Example flow below.
Greet
"Hi, this is Sam calling on behalf of [your brand]. Do you have two minutes?"
Permission
"It is a short survey about your recent experience. May I ask a few questions?"
Ask
"On a scale of 1 to 5, how satisfied were you with our service?"
Listen
"Thank you. What is the main reason for that score?"
Thank
"That was very helpful. Thank you for your time. Have a great day!"
Example flow for illustration. Your real survey is built around your questions.
Survey results
Every answer,
clearly recorded.
Each call ends with a clear status and the answers we collected, so your results are accurate and easy to analyse.
CompletedPartially completedCallback requestedDeclinedNo answerDo not call again
RespondentStatusResult
J. CarterCompletedScore 5 / 5
M. LopezCallbackCall back 3 PM
A. KhanCompletedScore 4 / 5
R. SmithDeclinedNo further calls
D. BrownNo answerSecond attempt tomorrow
Survey formats
Three ways
to gather feedback.
The right length and style depend on your goal. We recommend the format that suits your audience.
Quick
Pulse surveys
Two to four questions for fast, regular check-ins with your customers.
- Takes about two minutes
- Highest completion rates
- Ideal for ongoing tracking
Detailed
In-depth surveys
A longer conversation for research that needs rich, detailed answers.
- Rating and open questions
- Callers probe politely for detail
- Full notes on every answer
Follow-up
Close-the-loop calls
Reach back out to unhappy customers so you can fix problems quickly.
- Flag low scores right away
- Pass issues to your team
- Turn complaints into loyalty
Quality and compliance
Honest, respectful,
trustworthy data.
Good survey data starts with good manners. These standards are built into every campaign.
Calling rules respected
We follow applicable calling regulations, including do-not-call lists where they apply. Exact requirements are confirmed during setup.
Neutral, approved questions
Questions are reviewed with you and read exactly as written, so answers stay unbiased and comparable.
Permission first
Callers always ask if it is a good time, respect a "no" and never sell during a survey. Calls are recorded only where permitted.
Clear reporting
Daily or weekly summaries and a final report with scores, trends and the comments that matter most.
Getting started
Survey live in
four steps.
Set the goal
We agree who to survey, what you want to learn and how many responses you need.
Write the questions
We help you draft short, neutral questions and a friendly call script.
Prepare the list
We clean your contact list and set up calling rules and answer tracking.
Call and report
We start calling, share progress regularly and deliver a clear final report.
FAQ
Phone survey
questions answered.
Why use phone surveys instead of online forms?
People are more likely to answer a friendly call than fill in a form, and a caller can gently ask follow-up questions to understand the reason behind an answer.
How long is a typical survey call?
Most pulse surveys take two to five minutes. Longer research calls are possible, and we agree the length with you in advance.
Do you provide the contact list?
Usually you provide the list, such as customers or recent enquiries, or we work from your CRM. We can advise on list quality, but we do not promise purchased lists.
How do you handle do-not-call rules?
We follow applicable regulations and respect do-not-call requests. Specific requirements depend on your location and audience, and we go through them during setup.
What will I receive at the end?
You receive every recorded answer in a shared sheet or your CRM, plus a summary report with scores, trends and key comments.
How long does it take to start?
It depends on your questions, list and number of responses needed. After a short discovery call we share a clear plan and timeline.
Ready to hear from your customers?
Let us ask the questions,
you act on the answers.
Tell us who you want to hear from and what you want to learn, and we will build a survey program around it. No pressure, just a clear plan.